Bricknode Support Offerings

 

Below are the support offerings provided by Bricknode.

Description

Basic

Extended

Premium

Critical

Self-help resources support

X

X

X

X

Online ticket creation (Response during Swedish Business Hours with goal of 48 hour response time)

X

X

X

X

Online ticket creation (Like above but goal of 24 hour response time 5 days a week)

 

X

X

X

Online ticket creation (Like above but with weekend coverage)

 

 

X

X

Phone support 24/5

 

 

 

X

*Support only relates to our customers and their staff, we do not offer support for our customers End Customer.

The Basic support level is included with BFS, please contact sales@bricknode.com for higher support levels.

Questions?