Bricknode Support Offerings

 

Below are the support offerings provided by Bricknode.

Description

Basic

Extended

Premium

Critical

Self-help resources support

X

X

X

X

Online ticket creation (Response during Swedish Business Hours with goal of 48 hour response time)

X

X

X

X

Online ticket creation (Like above but goal of 24 hour response time 5 days a week)

 

X

X

X

Online ticket creation (Like above but with weekend coverage)

 

 

X

X

Phone support 24/5

 

 

 

X

*Support only relates to our customers and their staff, we do not offer support for our customers End Customer.

The Basic support level is included with BFS, please contact sales@bricknode.com for higher support levels.

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Tuesday, January 24, 2017

We are excited to tell you that we just added the companies Choose4use and Hectic Code to our Partne…

Introducing the Bricknode FinTech Startup Sponsorship Program

Wednesday, February 1, 2017

We are introducing the Bricknode FinTech Startup Sponsorship Program for FinTech startup companies, …

Fee Manager version 1.1 has arrived

Thursday, March 2, 2017

Bricknode has released a new version of Fee Manager offering you a more dynamic way of applying any …

Bricknode Broker makes financial institutions PSD2 compliant and enables them to offer their API to partners

Tuesday, April 11, 2017

As a securities brokerage firm, you should constantly be looking for ways to improve the value for y…

We are hiring!

 

We currently have these open positions:

Sales (In Swedish)

Support Manager (In Swedish)

Looking for a job?